Job Description: Manager, Human Resources Services

Organization: City of Cornwall
Location: Cornwall, Ontario (Ontario)
Job Category: Job Posting
Job Type: Full Time
Salary: $$119,390-$134,453 - Annual Salary

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Manager, Human Resources Services

Who we are:
Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall! Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure. 

Your Impact in the Role:
The Manager, Human Resources Services is responsible for ensuring effective human resources services within the City, promoting a positive work culture and supporting the City's strategic goals through robust HR programs and initiatives. This role encompasses managing HR business partnerships, developing talent acquisition programs, and optimizing HR technology systems. The Manager, Human Resources Services will provide strategic HR support to municipal departments, ensuring alignment with organizational objectives while fostering a culture of engagement and excellence.

About the Job Duties:

• Provide guidance and mentorship to the HR team, fostering a collaborative and high-performance environment that supports individual and team development.
• Develop and implement a client service model that promotes strong partnerships with departmental leaders, providing strategic labour relations advice and supporting change management initiatives.
• Design and oversee comprehensive recruitment strategies, including onboarding processes and cohort recruitment programs, to attract and retain top talent.
• Implement and manage HR technology solutions to streamline HR processes, enhance data management, and improve user experience for employees and managers.
• Facilitate training programs for HR staff and departmental leaders on best practices in HR services, recruitment, and technology use.
• Monitor and evaluate workforce metrics to inform recruitment strategies and enhance employee engagement initiatives.
• Champion initiatives that promote a positive workplace culture, ensuring effective communication and collaboration across departments.
• Collaborate with the Manager, Labour & Employee Relations Programs to ensure adherence to Collective Agreements, HR policies and procedures, and relevant legislation and municipal regulations.
• Lead HR initiatives related to organizational change, providing guidance and support to management and employees throughout the process.
• Work closely with senior leadership to align HR strategies with organizational goals and priorities, providing insights and recommendations based on workforce data.

Qualifications (Essential & Preferred):
Education & Certifications:

• Minimum of a Bachelor’s degree in Human Resources, Business Administration, or a related field.
• CHRP or CHRL designation is preferred.

Experience:

• Minimum of 10 years of progressive experience in human resources management, with at least 5 years of experience leading a multidisciplinary team of HR professionals.
• Experience in a unionized environment, preferred.

Equivalent combinations of education and experience may be acceptable.

Knowledge, Skills, and Abilities:

• HR Strategy Development: Proven ability to design and implement HR strategies that align with organizational objectives and enhance service delivery.
• Communication: Exceptional verbal and written communication skills, with a depth of experience preparing clear reports and engaging presentations for diverse audiences.
• Analytical Skills: Strong ability to analyze HR data and trends to inform decision-making and improve recruitment and engagement practices.
• Problem-Solving: Proven capability to identify and resolve HR-related issues effectively and efficiently.
• Interpersonal Skills: Excellent relationship-building skills, fostering collaboration with various stakeholders at all levels.
• Technical Proficiency: Familiarity with HR technology solutions and systems that enhance HR operations and employee experience.
• Time Management: Ability to prioritize tasks and manage multiple projects simultaneously while meeting deadlines.

Working Conditions:

• Work is performed primarily in an office environment, with occasional travel required for recruitment or training purposes.
• Standard hours of operation, Monday to Friday, with occasional flexibility needed for meetings and urgent HR matters.
• Cognitive demands include critical thinking, decision-making, and managing sensitive employee information in a confidential manner.

Work Location and Schedule:

• City Hall, 360 Pitt Street, Cornwall, ON, K6J 3P9
• On-site with some hybrid capabilities in accordance with the Hybrid Work Policy
• Monday – Friday 8:30am-4:30pm with one hour lunch

If selected for this role, you will need to provide:

• Successful reference check (two work related references, with a minimum of one being a direct supervisor)
• Criminal Record and Judicial Matters Check
• Proof of certifications

Additional Information:
The Corporation of The City of Cornwall strives to promote and demonstrate the values of Equity, Diversity, and Inclusion. We are committed to reflecting the diversity of the community we serve and encourage qualified candidates of all backgrounds and abilities to apply. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.  Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

The City of Cornwall is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the City, we respect, encourage and celebrate our diversity. The City of Cornwall is committed to providing accommodation throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.

Please save a copy of this posting for your records. The deadline for submissions is May 14, 2025 at 3:30pm. Please ensure that your application clearly demonstrates how you meet each of the required qualifications. Please note, selection for further consideration will be based on the information you provide in your application. Interviews may be conducted virtually through Microsoft Teams or in-person. 

Expected Start Date: July 14, 2025
Job Type: Permanent
Work Shifts: Day
Work Location: On-site with some hybrid capabilities at City Hall, 360 Pitt Street, Cornwall, ON, K6J 3P9
Salary: $119,390 - $134,453 
Unionized?: No, Non-Union
Benefits: Bereavement Leave, Personal Leave Days, Employee Assistance Program, Municipal Employees Activity Committee, Benefit plan including medical, dental and vision care, OMERS Pension Plan, Free Parking, Education Subsidy Program, Five Weeks Vacation to Start, Mobile Phone and Plan EPP Discount.

To see the full job posting, please visit https://www.cornwall.ca/en/city-hall/careers.aspx