Job Description: Senior Manager, Learning and Organizational Development


Organization: City of Markham
Location: Markham, Ontario (Ontario)
Job Category: Job Posting
Job Type: Full Time
Salary: $ $138,144 To $162,533 - Annual Salary

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Senior Manager, Learning and Organizational Development

Senior Manager, Learning and Organizational Development
Regular Full Time
Requisition ID: 3643
Salary Range: $138,144 To $162,533 Annually

The City of Markham is proud to be recognized for the 3rd consecutive year as one of Canada’s Best Employers, and ranked in the top three for Government Services by Forbes and Statista Inc! The City of Markham is a dynamic and change-oriented leader that stands out from other Canadian municipalities. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as much as for our fiscal accountability. More than 353,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life. 

Applications are now being accepted for the above position in the People Services Department within the Office of the CAO. To apply, please submit your cover letter and resume online at www.markham.ca/careers by January 7, 2024. 

Join us and make a lasting difference!

JOB SUMMARY:
Reporting to the City Solicitor and Director, People Services, you will provide strategic leadership that supports the City in fulfilling its vision and advancing its priorities. 

With a dedication to creating a healthy, safe and energized workplace and a focus on talent management, you will lead the development and implementation of innovative programs and resources that support the engagement and retention of a highly skilled workforce. You will consult and partner with key leaders across the business to optimize organizational health, leveraging organizational development (OD) interventions at either the leader, team, or systems level. As a member of the People Services Leadership Team, you will bring your experience and expertise to transforming the People Services function to meet the needs of a growing City.

Leading a team of Learning and Organizational Development professionals, key areas of focus will include: 

  • Applying organizational effectiveness practices to support business transformation
  • Bringing best practices in change management to leading organizational and individual change
  • Advancing leadership development and succession planning strategies
  • Enabling the growth and development of our employees through effective learning, performance and career development programs
  • Contributing to the City’s culture and employee value proposition through innovative employee engagement initiatives 

KEY DUTIES AND RESPONSIBILITIES

  • Develop and implement a Learning and OD strategy and road map that supports the City’s goals and priorities
  • Build relationships with senior leaders across the City to help them optimize their organizational health and effectiveness as well as identify connections across teams that may benefit from broader enterprise-wide OD interventions 
  • Lead and/or coach large scale change management initiatives applying change methodologies tailored to specific projects and initiatives 
  • Lead the City’s performance development program and process ensuring that leaders and employees are well equipped to have meaningful conversations that enhance performance and contribution 
  • Lead the talent review processes and associated outputs to identify talent strengths, gaps, succession plans and associated solutions required to ensure strategic talent needs are met
  • Develop and implement a leadership effectiveness strategy that ensures individual and collective leadership capability to deliver business results and maintain high levels of employee engagement
  • Develop and implement a Corporate Learning Strategy and annual plans, based on a needs analysis and understanding of corporate functions and objectives
  • Work collaboratively with the Senior Manager, Employee and Labour Relations and Health and Safety as well as the HR Business Partners to determine appropriate programming to support client groups and formalize implementation strategies 
  • Lead the internal engagement/pulse survey implementation, along with action planning and goal setting, ensuring that the City has access to insights that inform positive change
  • Coach and mentor a team of Learning and OD professionals
  • Develop, implement and maintain policies and procedures through evidence-based practice, standards and guidelines while adhering to legislative and collective agreement requirements
  • Provide leadership, guidance, mentorship and management by promoting system thinking, positive and productive work relationships, diversity, equity and inclusion, cooperation, support and exceptional customer service  
  • As a member of the People Services management team, participate in the development of the annual business plan, budget and strategic People Services plan

MINIMUM QUALIFICATIONS & POSITION REQUIREMENTS:

  • University degree in Human Resources or Organizational Development or equivalent certification
  • Certified Human Resources Leader (CHRL) designation or equivalent combination of education and experience
  • 10 years of solid career progression with a minimum of 5 years in a leadership position of increasing responsibility
  • Experience leading programs related to employee engagement, talent management, developing leaders, learning, succession planning, performance management, culture and values, and change management
  • Demonstrated group facilitation skills and leadership level presentation experience
  • Project management expertise and technology based implementation an asset
  • Experience providing advice and support to leadership in an organization
  • Certification in a recognized change management methodology
  • Certification in psychometric assessment tools (DISC, MBTI, SDI, CliftonStrengths, etc.)
  • Certification in third party leadership development content
  • Professional Leadership Coach certification an asset
  • Demonstrated ability to understand and think strategically about talent-related challenges
  • Great communicator who works best in a collaborative environment and builds mutual trust and credibility at all levels of an organization

CORE BEHAVIOURS:

  • Service Excellence: Focuses organizational resources on understanding and responding effectively and efficiently to customer needs.
  • Change & Innovation: Encourages innovation and effectively leads, implements, assesses and sustains change initiatives.
  • Teamwork & Relationship Building: Develops collaborative and high performing teams as well as effective relationships with colleagues and partners.
  • Communication: Adapts communication approach to needs of audience and situation, and develops staff in this area.
  • Accountable & Results Oriented: Ensures work group behaves ethically and complies with expectations, policies and legislation; focuses work group efforts to work plan.
  • Management & Leadership: Builds an engaging environment that supports learning, career development and regular feedback, and that attracts and retains high performing staff.
  • Strategic Thinking & Planning: Understands and assesses complex concepts, trends and relationships; participates in business planning; makes decisions that align with the City’s strategic direction.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve.  Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.