Job Description: Supervisor, Benefits and Employee Services
Organization: City of Kitchener
Location: Kitchener, Ontario (Ontario)
Job Category: Job Posting
Job Type: Not Specified
Salary: $ $72,887 - $91,109 (Under Review) -
Annual Salary
Supervisor, Benefits and Employee Services
Competition Number: N#109, Job Code 1283
Closing Date: December 23, 2022
Job Status: Permanent Full-Time
Salary: $72,887 - $91,109 (Under Review)
The City of Kitchener is a vibrant and dynamic city of approximately 260,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.
The City of Kitchener is WHERE you want to work! Learn more about the top reasons to join us:
Why work at the City of Kitchener
Position Overview:
Reporting to the Manager, Compensation and Benefits, the Supervisor, Benefits and Employee Services leads the benefits team in the effective delivery of the City’s employee benefits program and is the plan administrator for the Ontario Municipal Employee Retirement System (OMERS). The position will lead the review and implementation of efficient and effective procedures using best and leading practices to optimize customer service experiences.
Responsibilities:
- Supervises the work of Benefits Assistants in the delivery of employee benefit programs and the administration of the OMERS defined contribution benefit plan.
Employee Benefit Programs
- Leads the administration of employee benefit programs including Extended Health, Dental, Flex, Accidental Death, Life Insurance and Long-Term Disability.
- Ensures plan design aligns with negotiated benefits within collective agreements, benefit related Council policies and approved Corporate compensation policies and implements through new or revised Group benefits booklets and administration manuals.
- Monitors employee utilization of benefit plans and makes recommendations regarding program design to maximize cost containment, minimize premium increases and costs to the City.
- Develops, administers, approves expenditures, and monitors monthly reports for employee benefits and Flex program. Authorizes payments for insured benefit plans.
OMERS Pension Administration
- As the OMERS Pension Administrator, you are the signing authority for the City and provide oversight for OMERS processes and procedures related to enrollments, leave administration and retirements.
- Provide timely, accurate OMERS information to employees to support their decision making and refer complex matters to OMERS for resolution.
- Point of contact for employee queries regarding retirement processes, including retiree benefits, with responsibility for providing guidance on the City’s and OMERS processes and procedures for retirement.
Program Development/Administration
- Responsible for workflow and process improvements within areas of responsibility.
- Leads projects such as the implementation of standardized corporate-wide processes for recording employee absence data, and establishing and implementing procedures to monitor thresholds for salary step progressions.
- Monitor and analyzes absence data to create benchmarks and reporting to management.
- Maximizing HRIS and other system functionality to ensue effective and efficient employee data collection, integration, monitoring, and reporting.
File Management:
- Manages employee life cycle data management, ensuring appropriate access and the protection of privacy.
- Maintains and provides data in central Human Resources files to meet municipal, Provincial, and Federal record keeping requirements.
- Performs other related duties as required, including assisting the Manager, Compensation & Benefits with work area and divisional strategic priorities and serve as backup as needed.
Requirements:
- Must have a minimum three-year degree/diploma in a related field and at minimum, 4 years related experience.
- Must hold the Certified Employee Benefits Specialist (CEBS) certification and Certified Human Resources Professional (CHRP or CHRL) designation.
- Must have strong leadership and change management skills with the ability to work independently to implement best practices and process improvements.
- Must have extensive experience and knowledge of group benefits including the annual contract renewal process, defined benefit pension plans (preferably OMERS) and related programs and systems.
- Must have demonstrated strong project management, research, and organizational skills to plan and develop program objectives and to lead change management processes.
- Must have strong communication and collaboration skills to advance key projects and work effectively with internal and external partners.
- Must have strong customer service skills to answer inquiries from staff and external contacts on subjects related to benefits administration, leave programs, retirements and pension plan administration.
- Ability to perform cost-benefit analysis, analyze benefit plan rates, design and cost implications and calculate monthly insurance carriers’ billings.
- Must have a strong knowledge of the Workplace Safety and Insurance Act, Pension Benefits Act, Human Rights Code, Employment Standards Act, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), and other legislation related to benefits administration in union and non-union settings.
- Must have strong technology skills including an HRMS system (PeopleSoft preferably), benefit providers’ specialty software programs.
The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process, and to ensuring our workforce reflects the full diversity of the community we serve. We welcome applications from Indigenous, Black, racialized and 2SLGBTQ+ persons, as well as other equity deserving groups.
We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at recruitment@kitchener.ca, or 519-741-2200 ext. 7261 to make your needs known, so that we can support your full and equal participation throughout the hiring process.
We appreciate the interest of all applicants. Only candidates whose skills, experience and qualifications meet the requirements of the position will be contacted.
Please note that as per Human Resources Policy HUM-HIR-110, "Employment of Relatives of Staff Members and Elected Officials":
"The immediate relatives of staff of the Human Resources Division, all Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.
The immediate relatives of all other Management personnel shall not be employed where such employment would be:
1. within the same Department in the case of permanent full-time, temporary full-time and part-time classifications.
2. within the same Division in the case of students."
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